Pricing starting from $28 per month per user
Let Meteor show you the best, simplest, most elegant Cloud Services communications system available anywhere.
1. UNIVERGE BLUE ® CONNECT is an easy-to-use cloud-based communications platform that helps easily manage team communications and collaboration. One simple cloud app delivers a seamless, unified experience while reducing complexity and costs.
STAYING CONNECTED & PRODUCTIVE
UNIVERGE BLUE ® CONNECT combines your phone system, chat, video, screen sharing, file management and conference calling into a seamless experience that fits with your business size, needs, and work style. Get customizable, scalable cloud-based services for your business backed by NEC Stress-Free Cloud Experience.
- Allows mobile devices to become part of the CONNECT phone system.
- Increases workforce flexibility with virtually anywhere, anytime and on anydevice accessibility.
- Transcribes voicemail messages to text and email for efficient voicemail
handling. - Integrates chat, text messaging, video conferencing, screen sharing, file sharing, file backup for greater productivity and collaboration.
COST EFFICIENT
With UNIVERGE BLUE ® CONNECT, there is no phone system hardware to buy, install,manage, upgrade or replace.
- Service is based on number of users and not on number of lines.
- Voice and data is consolidated onto one network for centralized management.
- Flat, per-user rates include no extra or hidden fees but set monthly costs.
- 100+ enterprise-grade calling features are included in the service for optimal functionality.
EASY TO SET UP, MANAGE,AND USE YOUR PHONE SYSTEM
Get started quickly using your current phone number and preconfigured phones to connect to the internet in no time, no complex hardware required.
- With the integration of 90+ enterprise-grade features along with industry-leading network call quality and uptime.
- System management and call reporting features are handled from a single web-based portal.
SIMPLIFIED SCALING
UNIVERGE BLUE ® CONNECT is easily scalable to the meet the needs of any organization.
- Service is based on the number of users and not on number of lines.
- Ordering services for additional users requires no technician or special expertise and can be easily done online.
- The service grows with your business one user at a time.
INCREASE TRANSPARENCY
UNIVERGE BLUE ® CONNECT Desktop and Mobile Applications make collaboration easier whether on-site or working remotely.
- Place calls, send chats and texts, share files and start a video conference regardless of location.
- Assign a single phone number as the main point of contact for centralized responsiveness.
- Transfer calls between devices without the fear of becoming disconnected.
- Allows teams to view availability (presence) and reach colleagues on their device of choice.
TAKE YOUR BUSINESS TO THE NEXT LEVEL WITH FULLY INTEGRATED UNIFIED COMMUNICATIONS
2. UNIVERGE BLUE ® MEET
BRING YOUR TEAMS TOGETHER
With one-click video meetings, stay connected no matter where you are in the world. Go from sharing ideas to delivering work, all in one place.
- Start a video meeting right from a messaging thread.
- Share your screen so everyone’s on the same page.
- Manage the conversation flow with in-meeting chat.
CLEARER & MORE INTERACTIVE COMMUNICATIONS
UNIVERGE BLUE ® MEET galvanises remote workforces, transforming both your user and customer experience
- Integrates audio, video and screen sharing into a turnkey cloud-based video
conferencing platform - Flexible how, when, where and with whom collaboration.
- Virtual sharing of expertise to educate, build consensus and achieve results.
- Increase workforce productivity with intuitive communications tools, such as messaging to video transfer, one-click screen sharing and in-meeting chat.
VIRTUAL ENVIRONMENTS
UNIVERGE BLUE ® MEET delivers an inclusive and engaging user experience.
- A multi-party HD video-conferencing display enables viewing of meeting participants.
- Users receive their own personal video conferencing account.
- Meetings can scale from 2 to 100 participants.
STAY INFORMED
Can’t make the meeting? No problem. Catch up with recordings and automated transcriptions of what was discussed.
- Recordings can be played back from virtually anywhere at any time.
- Like a ‘virtual PA’ – Artificial Intelligence (AI) based transcription ensures accurate taking of meeting notes.
- Outcomes and progress no longer suffer due to scheduling conflicts.
SIMPLIFIED EXPERIENCES
One-click functionality improves team collaboration, streamlines workflows and quickens decision-making.
- Documents shared virtually are understood better, revised faster and distributed less often.
- Urgent, impromptu or sensitive meetings are supported with “meet-me invite” and personalised URL invitations.
- One-click meeting add-ins for Microsoft® Outlook® and other calendar applications make for quick and simple scheduling of single or serial meetings.
- AES encryption ensures conversations and shared materials and information remain secure.
3. UNIVERGE BLUE CONNECT DESKTOP APP
UNIVERGE BLUE ® Desktop App brings essential collaboration tools together, making teamwork easier than ever.
- See who is available, send team chats and text messages, place and receive calls, share screens, start video calls and manage files.
- All from ONE application. Available as a downloadable app for PC or Mac®.
UNIVERGE BLUE ® CONNECT DESKTOP & MOBILE APPS
Whether you’re working from your office, or your living room, the UNIVERGE BLUE ® CONNECT Desktop and Mobile Applications ensure your communications and collaborations run smoothly, so everything is business as usual.
- Access all of your company contacts.
- Send and receive chats and view conversation history.
- Real-time presence indicators show you if a colleague is available for a quick call or chat.
- Place and receive calls using your business phone number.
A single application to help remote workers stay engaged and connected. Place and receive calls using your business phone number, manage voicemails, chat with co-workers, hop on a quick video conference, access your files and more–all from a single application.
- Team Chat – Communicate with colleagues using individual and group chat.
- Integrated Company Directory – Easily access your company contacts.
- Video Conferencing – Meet with up to 12 participants on HD video and up to 200 by phone.
- Files – Access and share files securely between colleagues.
- Dial Pad – Place calls to internal and external contacts using your business phone number.
- Presence – See at-a-glance if your colleagues are available to collaborate.
- Accessory Earbuds or Headset – With the CONNECT desktop app, you no longer need a phone when your PC becomes the phone.
4. UNIVERGE BLUECONNECT MOBILE APP
Do business anywhere you go with the UNIVERGE BLUE ® Mobile App. It allows you to connect to team members, customers, and vendors easier than ever before.
- Reach with a single business identity for HD VoIP calling and SMS.
- Route calls with advanced call controls, like call flip, switch, transfer, and park.
- Seamlessly make and receive calls via WiFi or cellular data without ever dropping a call.
UNIVERGE BLUE ® CONNECT DESKTOP & MOBILE APPS
Whether you’re working from your office, or your living room, the UNIVERGE BLUE ® CONNECT Desktop and Mobile Applications ensure your communications and collaborations run smoothly, so everything is business as usual.
- Access all of your company contacts.
- Send and receive chats and view conversation history.
- Real-time presence indicators show you if a colleague is available for a quick call or chat.
- Place and receive calls using your business phone number.
YOUR BUSINESS PHONE GOES WHEREVER YOU GO
- Take your business phone number, conversations, and more with you wherever you go.
- All conversations sync across mobile and desktop applications – so you can keep conversations going wherever you go.
- Answer a call from your mobile device and seamlessly transfer it to your desktop without skipping a beat.
- The UNIVERGE BLUE ® CONNECT Mobile App is available in
both Android™ and Apple ® iOS versions.
5. UNIVERGE BLUE ® SHARE
FILE SHARING & SECURITY
Improve team collaboration, streamline workflows and increase decision making speed with UNIVERGE BLUE ® SHARE file sharing and backup. With direct access to the application from any device, teams can review recent files and backup documents quickly, no matter their location.
- Real-time backup of all files, mobile photos, and videos from any device
- View the most current version of files and co-edit documents in real time from any device
- Integrates with Windows file server, Exchange® Email, Active Directory, Outlook®, Office®, and Office 365®
SMARTER ADMINISTRATION
UNIVERGE BLUE ® SHARE provides secure internal and external file and document sharing without compromising on accessibility or functionality.
- Save, synchronize and share latest document versions from any device.
- Protect documents and revisions with real-time backup.
- Safeguard files and the organization with antivirus protection.
- Guard against unauthorized or intentional document and file interceptions.
LAYERED SECURITY
UNIVERGE BLUE ® SHARE includes multilevel security protocols for peace of mind and protection of information assets.
- Real-time backup of all PC files, mobile photos and video files.
- Convenient one-click restoration at any point in time.
- Two-factor authentication and TLS encryption.
- Built-in anti-malware and antivirus protection for an additional layer of security.
- Time-specific auto recovery to quickly recover from cyber attacks
- Additionally, Bitdefender’s anti-malware and antivirus software are available for new and existing UNIVERGE BLUE SHARE customers at no extra cost.
OPTIMAL COMPATIBILITY
UNIVERGE BLUE ® SHARE provides comprehensive document protection by integrating with Microsoft’s most popular productivity and communication applications.
- Office 365®
- Outlook®
- Office®
- Active Directory®
- File Servers
6. UNIVERGE BLUE ® ENGAGE
GREATER RESPONSIVENESS
UNIVERGE BLUE ® ENGAGE improves the handling and oversight of communications through a range of agent and supervisor contact center services.
- Highly flexible solution including easy deployment for remote / home workers.
- Scalable from the smallest call-centric teams to large omni-channel environments.
- Streamlines incoming inquiries from multiple channels using smart routing and delivers context to agents for optimal customer experience.
- Reduces response time and improves service quality along with caller and agent experiences.
- Compatibility with most CRM and ERP systems and collaborative apps ensures easy adoption and minimizes disruptions.
INCREASED CONTROL
Real-time monitoring and permission-based activity reports brings transparency to agent and contact center performance.
- Contact monitoring includes phone, email and chat interactions.
- Centralized performance data results in more accurate call center reports and analysis.
- Call monitoring can be analyzed by skill set, group provisioning and agent profile.
- Flexible agent-controlled multimedia recordings can be stored for easy, permission-based online retrieval.
- Customizable agent statuses deliver heightened visibility and assist in the efficient fielding of interactions.
EFFICIENT HANDLING
Using advanced skill-based routing with automatic call distribution (ACD), callers are directed to the next available agent and the most suitably trained agent available.
- Faster, more appropriate and efficient resolution of calls, with omni-channel options like chat and e-mail to take the conversation beyond voice.
- A customizable agent client, offering desktop and browser versions, easily integrates with standard CRM platforms and critical business apps for broad and intuitive access to essential information and resources.
- The agent client is configurable to specific requirements or frequent caller requests.
- Calls can be answered via a built-in smartphone application, traditional desktop telephone, or over a VoIP connection.
- Evaluate, annotate, and provide structured feedback to agents on their interactions, helping to enhance agent skills and customer experience.
- Automatically gather feedback from customers immediately following their contact center interaction, based on customizable templates.
- Agent scheduling capabilities help ensure contact center staffing is always ready to meet customer demand.
TAILORED SERVICES
UNIVERGE BLUE ® ENGAGE offers a broad set of services to streamline the caller experiences and ensure service and staffing levels are sustained.
- Automatic call distribution can be synchronized based on select function, region, time of day and by organization – or industry-specific criteria.
- Customized voice prompts allow callers to self-manage their call, retrieving information needed, reaching a specific department or individual and contacting an agent when required.
- Silent mode along with phone and web-based conversation prompts allows supervisors to monitor agent activity to check performance and ensure calls are handled correctly.
- A secure widget-based dashboard provides easy access to real-time reporting on all activity for total transparency.
- Outreach tools power two-way conversations and extend contact center reach while respecting audience preferences
7. UNIVERGE BLUE ® BACKUP AND RECOVER
OPERATIONAL EFFICIENCY & CONTROL
UNIVERGE BLUE ® BACKUP offers a broad set of fully integrated services to manage and protect critical proprietary information and data.
- Service includes Infrastructure as a Service (IaaS) and UNIVERGE BLUE ® RECOVER, a Disaster Recovery-as-a-Service (DRaaS) cloud solution.
- Comprehensive management and recovery services and full-staffed network operations center are available 24 hours a day, 7 days a week, 365 days a year.
- Daily or monthly status and performance reports provide complete transparency and enclosure.
- Data retention and archiving are set by customized recovery points and preset recovery times.
ADVANCED TECHNOLOGY
UNIVERGE BLUE ® BACKUP is built on NEC’s award-winning server, storage and software-defined networking technology for highly resilient and responsive computing and efficient hosting and housing the sensitive data.
- Ongoing access to the latest hardware and software without the need to maintain the infrastructure or personnel.
- Easy and economical replacement of aging on-premises infrastructure without loss of oversight or being concerned about unpredictable cost.
- Access to advanced technology with state-of-the-art performance and functionality for easy data control, protection, scalability and continuity.
- Use of Iron Mountain’s hallmark data centers, including Northern Virginia VA1 and Western Pennsylvania WPA1, which is considered one of the most secure, compliant and energy efficient data center complexes in the world.
FLEXIBLE STRUCTURES
UNIVERGE BLUE ® BACKUP provides operational efficiency along with essential control, security and compliance support all at a financially manageable and predictable expense.
- Virtual data management available as either off-premises or hybrid
environments. - Custom integration of essential infrastructure in a variety of configurations optimize specific core requirements.
- Performance reassurance with pre-tested architecture built on NEC’s advanced computer, storage and network technology.
- Optional add-on components that accommodate changing requirements while alleviating undue pressure on existing internal resources and IT budgets.
8. Why Move to the Cloud?
Moving to the cloud and losing the manageability and control over familiar physical and critical environments can be concerning. Any uneasiness and potential mistakes become avoidable with the right solution when backed by the right provider. That’s why NEC has partnered with Meteor to deploy this solution. Meteor has a long standing relationship with NEC and is one of the foremost leading NEC solution providers in Canada.
WHY UNIVERGE BLUE SHOULD BE YOUR CHOICE
With the ability to deliver fully integrated cloud services, comprehensive delivery models, flexible pricing plans and with direct access to technology from leading manufacturers and information-technology integrator NEC, UNIVERGE BLUE ® is a trusted solution in achieving and maintaining the right cloud strategy.
CLOUD MIGRATION MADE SIMPLE
Whether it is responsive communications, more collaborative work practices or simplified and more secure data storage, UNIVERGE BLUE ® is the cloud solution to make it happen. From one-off services to multi-faceted environments, UNIVERGE BLUE can deliver practical and cost-effective cloud alternatives in a choice of scalable service configurations and cost plans.
THE RIGHT CLOUD SOLUTION WITH UNIVERGE BLUE CLOUD SERVICES
Backed by NEC, UNIVERGE BLUE ® benefits from the company’s 120 years of real-world experience and substantial investment in advancing communications and infrastructure technology. NEC maintains a global reputation as a leading and trustworthy solution provider that is committed to the success of its customers, their customers and those that depend on them.
Call Meteor today and talk to our Cloud specialists about quickly and easily migrating your business to the cloud.