Privacy Policy
Effective Date: Jan, 2025
Meteor Networks (“we,” “us,” or “our”) provides managed IT, telecommunications, and interconnect services, including VoIP calling, phone lines, internet connectivity, and paging services (the “Services”). This Privacy Policy explains how we collect, use, and protect your information. By using our Services, you agree to this policy.
Who We Are
Meteor Networks is a managed service provider and telecommunications integrator based in Canada.
Information We Collect
- Account info: Name, email, phone number, billing address, and payment details.
- Call data: Numbers dialed/received, call times, duration, and routing information needed to connect and bill calls.
- Location: Approximate location may be collected to support 911/emergency calling and comply with telecom regulations.
- Device and usage data: Device type, IP address, usage, and diagnostic/crash data used for troubleshooting and improving the Services.
How We Use Your Information
We use your information to provide and improve our Services, route and bill calls, support 911/emergency calling, provide customer support, maintain network security, comply with legal and regulatory obligations, and, with your consent, send you service or marketing updates.
How We Share Your Information
We don’t sell your personal information. We may share it with carriers and partners needed to complete calls, service providers who help us run the business (billing, hosting, support), emergency services when required, and legal/regulatory authorities when required by law. Information may also be shared as part of a business sale or transfer.
Data Retention & Security
We keep your information as long as needed to provide the Services and meet legal/regulatory requirements. We use reasonable administrative and technical safeguards to protect your information, though no system is 100% secure.
Emergency Calling (911) Notice
VoIP 911 calling has limitations compared to traditional phone lines. Location accuracy depends on the information you provide, and calls may not work during power or internet outages. Please keep your registered address current.
Your Privacy Rights
Under Canadian privacy law (PIPEDA), you may request access to, or correction of, your personal information by contacting us at [Insert Email]. We’ll respond within a reasonable time.
Children’s Privacy
Our Services are not intended for children under 13, and we don’t knowingly collect their personal information.
Changes to This Policy
We may update this policy from time to time. Updates will be posted on this page with a revised effective date.