Genesis Professional Call Accounting

CDR Reporting for Business:

Genesis breaks the mold of software development by bringing you products that push the limits of current technology. For over twenty years Genesis has been developing quality telecommunications software products for small to large organizations. We continually strive to make our programs very sophisticated while being easy to use.

Genesis Professional Call Accounting brings leading edge technology to hotels, motels, and other business organizations by offering state of the art product features including: Client and web-based interfaces, Remote Assistance, Traffic Reporting, and much more. Now add all of this to our exceptional customer service and it is no wonder why Genesis Professional Call Accounting has been the preferred and recommended choice for hotels, motels and general businesses for over 20 years.

Features:

• Includes All Genesis Call Accounting Express Version Features
• Both client and web-based versions are included
• True Telephone Company V&H call rating tables
• Allows you to Attach names and departments to extension numbers
• Allocate Telephone Charges to Departments
• Included Remote Assistance
• 9 different surcharge & tax tables
• Retains local and incoming calls selectively
• Extensive selection of reports (hundreds)
• Custom Report Engine
• Complete Traffic Management Reporting
• COPS Toll Fraud Detection
• Equipment Inventory Module
• Employee Directory Module
• Automatic Report Scheduling, Emailing, Scripting and Faxing
• Up to 6 levels of hierarchy reporting
• Optional Property Management System Interface
• CDR collection via IP, serial port, modem or buffer box

Included Options:

• • Remote Assistance:
    Allows a certified Genesis support technician to perform troubleshooting or other tasks for you. Whenever and wherever you need assistance a certified Genesis support technician is always available to help.

• • Web-Based Interface:
    In addition to our standard client interface, Genesis Professional Includes our easy to use web-based interface.

• Configurable User Accounts:
  You can give selective access to individuals who do not need to be able to perform certain duties. You can restrict users from printing reports, give them read-only access, and much more…

Available Add-on Features:

• • Data Export Utility:
    Allows Genesis Call Accounting data to be exported in a customized format allowing it to be easily imported into another application (ex. accounting software, management systems, etc.).

• • Nortel / Avaya Meridian & CS1000 Data Import:
    Extracts and updates Genesis with extension names, departments, trunk, access code, DES, phone type, etc. information from your Avaya / Nortel CS1000 or Meridian 1 telephone switch.

• Auxiliary Rate Tables:
  Customized call rating tables created to match your unique and specific billing requirements. Auxillary rate tables can be useful when you do not want to use the system’s built-in V&H rating tables, local calling areas or flat rate billing.

Optional Hardware & Connectivity Options:

• Buffer Boxes:
  Usually used when your PBX is remotely located or when it is not feasible to run cabled directly. Buffer boxes can also add additional peace of mind, ensuring data is not lost in the event of computer hardware failure. Buffer boxes act as an intermediary between your telephone system and the computer housing Genesis Call Accounting. Call information is retained and passed to the Genesis PC for immediate processing.

• Ether-Serial Devices:
  Convert any legacy telephone system serial ports to an IP network connection, allowing internal and remote accessibility via your established network. Especially useful when it is impractical to run cabling between the Genesis computer and your non-IP supported PBX.

System Capacities:

• 1 to 10,000+ phones depending on size ordered
• unlimited number of Account Codes
• unlimited number of Authorization Codes
• up to 6 levels of hierarchy reporting
• unlimited number of departments
• unlimited number of trunks
• call storage = 5,500 calls per megabyte

Hardware Requirements:

• Telephone system with CDR or SMDR output
• Windows 2000+ Operating System
• Hard disk with at least 50MB free
• AMD / Pentium 1GHz processor or better
• CD-ROM drive for software installation / updates
• One serial port minimum (not required for IP collection)
• Internet connection (for emailing reports & remote assistance)
• One printer (for printing reports, if desired)