Meteor Telecommunications Inc. Accessibility Plan
Introduction
At Meteor Telecommunications Inc., we are committed to fostering an inclusive and accessible environment for all individuals, including employees, clients, and visitors. In line with the Accessibility Canada Act (ACA) and the requirements outlined by the Government of Canada, we have developed this Accessibility Plan to identify, remove, and prevent barriers to accessibility within our organization.
Section 1: General Statement of Commitment
Meteor Telecommunications Inc. recognizes the importance of accessibility and is committed to improving accessibility in all aspects of our operations. We strive to remove barriers that prevent full participation of persons with disabilities and ensure that our practices comply with the ACA standards.
Section 2: Contact Information for Accessibility Inquiries
For inquiries regarding accessibility, feedback, or requests for accessible formats of this document, please see our Accessibility Feedback process at:
https://meteortel.com/accessibility-feedback-process/
Or contact:
- Contact Person: Lisa Lanni
- Title: Accessibility Officer
- Email: llanni@meteortel.com
- Phone: 905-759-4427
- Mailing Address: Meteor Telecommunications Inc., 66 Nuggett Court, Brampton, ON, L6T5A9
Section 3: Identified Barriers and Planned Actions
3.1 Information and Communication Barriers
We are committed to providing accessible formats for documents and communication materials upon request. We will also work towards implementing more inclusive communication tools in order to increase accessibility as per the ACA guidelines.
3.2 Employment Barriers
Meteor Telecommunications Inc. will review and update recruitment practices to ensure inclusivity. This includes offering accommodations during interviews and hiring, as well as providing workplace accommodations for employees with disabilities.
3.3 Physical and Architectural Barriers
We are assessing our physical office space to identify areas where accessibility improvements can be made. These improvements will be prioritized as part of our long-term accessibility strategy.
Section 4: Training and Awareness
Meteor Telecommunications Inc. is committed to providing training on accessibility requirements and practices to all employees, especially those involved in developing policies, providing customer service, or managing teams. The training will cover accessibility standards, how to interact with individuals with disabilities, and how to accommodate various accessibility needs.
Section 5: Monitoring and Reporting
We will regularly review and update this Accessibility Plan to ensure it remains effective and relevant. Any feedback received regarding accessibility will be taken into consideration for future updates. Progress on the implementation of this plan will be reported annually.
Section 6: Accessible Formats
This Accessibility Plan is available in accessible formats upon request. To request an accessible format or for any other inquiries, please contact Lisa Lanni using the contact information provided above.
Section 7: Web site
Our public web site contains an accessibility widget specifically developed to increase accessibility. It is available to any visitor to our site. The 3rd party provider of this feature regularly works alongside an amazing group of individuals from different parts of the disability community to raise awareness about web accessibility and the importance of an inclusive web, and ensure the tools available meet or exceed the ACA requirements.
Conclusion
At Meteor Telecommunications Inc., we are dedicated to creating an accessible environment where everyone can contribute and participate fully. This Accessibility Plan outlines our commitment to removing barriers and ensuring accessibility across our organization.
By implementing this feedback process, we aim to foster an inclusive and accessible environment for all our customers. Your feedback is crucial in helping us achieve this goal.