SmartTalk

SmartTalk Cloud Phone System

A Modern Cloud Phone System Fully Controlled by Meteor

SmartTalk is Meteor’s hosted PBX business phone system that runs entirely in the cloud. It gives organizations a full-featured communications platform that works across desk phones, computers, mobile devices, and Microsoft Teams.

A Smarter Cloud Phone System

SmartTalk combines modern cloud communications with infrastructure and control managed directly by Meteor.

That means businesses benefit from:

A powerful hosted PBX platform

Flexible integrations and device compatibility

Enterprise-grade infrastructure in Toronto

Direct support from the team operating the platform

For organizations looking for a reliable and adaptable cloud phone system, SmartTalk provides a modern communications foundation that can grow with your business.

Because the platform is web-based, your team can manage the entire system through an online portal, including users, call routing, voicemail settings, and advanced features.

Unlike traditional on-premise phone systems, SmartTalk allows your business to adapt easily, support remote teams, and deploy advanced communications features without complex hardware.

SmartTalk works alongside our business phone systems and VoIP solutions to provide a flexible communications platform for growing businesses.

What Makes SmartTalk Different

We Run the Platform

Many hosted PBX providers simply resell another company’s platform.

Meteor operates and controls the entire SmartTalk infrastructure ourselves.

This level of control allows us to provide a more responsive and flexible phone system compared to large hosted PBX providers.

That means:

Direct access to the underlying platform code

Ability to implement code-level changes when required

No dependence on third-party vendor limitations

Faster troubleshooting and issue resolution

Enterprise Infrastructure in Toronto

Enterprise Infrastructure in Toronto
SmartTalk runs on infrastructure located at 151 Front Street West in Toronto, widely recognized as Canada’s largest and most connected telecommunications data center.

This facility is a major interconnection hub that hosts:

Hosting SmartTalk in this environment provides:

For businesses that rely on reliable communications, this environment provides a strong foundation for critical voice services.

Modern Business Phone System Features

SmartTalk includes a comprehensive set of enterprise communications features designed for modern organizations. These features allow organizations to streamline communications, improve responsiveness, and manage calls efficiently.

Call Management

Flexible time-based call routing
Ring groups and hunt groups
Call queues and call center functionality
Find-me / follow-me routing
Call screening
Do Not Disturb

Voice & Messaging

AI-Powered Capabilities

Analytics & Integrations

Work From Anywhere

SmartTalk is designed for hybrid and remote teams. Employees can answer calls from anywhere using:

This allows businesses to maintain consistent communication even when teams are distributed across locations.

Desktop softphones (Windows and Mac)

Employees can answer business calls directly from their computers using softphone applications. This provides full calling functionality without requiring a physical desk phone.

Mobile apps (iOS and Android)

SmartTalk mobile applications allow staff to make and receive business calls from their smartphones while presenting the company’s caller ID.

SIP desk phones

Traditional desk phones can be used for office environments that require physical devices at workstations or reception areas.

Microsoft Teams calling

Organizations using Microsoft Teams can integrate SmartTalk calling features within their Teams environment for a unified communication experience.

Device Flexibility and Phone Compatibility

SmartTalk supports a wide range of SIP-based devices, which means customers are not locked into a single hardware vendor.

Supported manufacturers include:

This flexibility allows businesses to choose the hardware that best fits their environment.

For example, the Yealink T7 Series phones provide a modern, enterprise-grade experience with high-resolution displays, advanced call controls, and professional design.

Customers can combine:

All connected to the same SmartTalk platform.

Reuse Your Existing Avaya Phones

Repurpose Your Avaya J-Series Phones

A major advantage of SmartTalk is the ability to repurpose existing Avaya J-Series phones from Avaya IP Office systems.

Many businesses upgrading to a cloud phone system are often told they must replace all of their desk phones. With SmartTalk, that is often not necessary.

Our platform allows organizations to reuse many Avaya J-Series devices, helping reduce upgrade costs while transitioning to a modern hosted PBX system.

Supported Avaya models include:

Why This Matters

Lower upgrade costs

Reusing existing hardware can significantly reduce the cost of migrating to a cloud phone system.

Faster migration

Businesses can move to SmartTalk without replacing every device in the office.

Flexible hardware options

Companies can combine repurposed Avaya phones with new devices like Yealink or SNOM phones, as well as mobile apps and softphones.

Built for Integration

SmartTalk is built on open communications standards, which allows it to integrate with many systems commonly used in business environments.

Examples include:

This flexibility makes SmartTalk particularly effective for environments such as:

Offices

Healthcare facilities

Warehouses

Multi-location businesses

CRM Integrations for SmartTalk VoIP Phone System

SmartTalk integrates with many popular CRM and business platforms, allowing businesses to connect their VoIP phone system directly with customer management and support tools.

These integrations help streamline workflows by enabling features such as call logging, contact synchronization, screen popups, and activity tracking directly inside CRM systems.

SmartTalk + Salesforce Integration

Businesses using Salesforce can connect SmartTalk to automatically log calls, track customer conversations, and access contact information during incoming and outgoing calls.

SmartTalk + HubSpot Integration

The SmartTalk HubSpot integration allows sales teams to log calls, manage contacts, and track customer interactions directly within the HubSpot CRM platform.

SmartTalk + Zoho CRM Integration

SmartTalk integrates with Zoho CRM and Zoho One, helping teams connect business phone communications with customer records and sales activity.

SmartTalk + Microsoft Dynamics Integration

Organizations using Microsoft Dynamics can integrate SmartTalk to streamline call tracking and customer communication workflows.

SmartTalk + Pipedrive Integration

Sales teams using Pipedrive can manage calls and track conversations with leads directly from their CRM environment.

Other supported CRM and platform integrations include:

Zoho One, VTiger, Zendesk, Intercom, GoHighLevel, Recruit CRM, Copper, Halo PSA, Close CRM, Creatio, Missive, Clio, Freshdesk, ERPNext, Bigin, QuickBooks, Wealthbox, ActiveCampaign, Freshsales.

SMS and MMS Business Messaging

In addition to voice calling, SmartTalk supports SMS and MMS messaging directly from the platform.

This allows businesses to communicate with customers through text messaging for:

Messaging can be managed alongside calls within the SmartTalk platform, helping teams keep communication centralized.

Secure Access and AI Features in the SmartTalk Softphone

SmartTalk’s softphone is built for modern teams that need both secure access and smarter call handling. It now supports Single Sign-On (SSO) with Microsoft 365 and Google Workspace, along with built-in AI features that help users review conversations more efficiently.

Single Sign-On with Microsoft 365 and Google Workspace

Users can sign in to the SmartTalk softphone using their existing Microsoft 365 or Google Workspace account credentials. This makes deployment easier for IT teams while improving access security across the organization.

Faster deployment and onboarding

New users can access the softphone with their existing work account, reducing manual setup and simplifying rollouts.

Stronger security with MFA

Because authentication is handled through Microsoft or Google, organizations can protect extension access with multi-factor authentication (MFA).

Simplified administration

User access can be managed through the company’s identity provider, making it easier to provision, update, and secure accounts.

Better
user experience

Employees can use one secure login across business systems without needing separate softphone credentials.

AI Features for Smarter Call Review

SmartTalk’s softphone also includes AI-powered features that help teams capture important information from calls and review conversations more efficiently.

Intelligent Call Summaries

Get concise, customizable summaries after each call, including key discussion points, decisions, action items, and sentiment analysis.

Searchable Multi-Channel Transcriptions

Track speakers individually, search conversations by keyword, and export transcripts as TXT files for internal review, recordkeeping, or compliance needs.

PIPEDA Considerations

SmartTalk is designed to support organizations that operate under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

While compliance ultimately depends on each organization’s internal policies and processes, SmartTalk includes features and infrastructure choices that can assist with privacy and data protection requirements.

Canadian Data Residency

Secure Access Control

Platform Control and Support

Supports Internal Privacy Practices

SmartTalk infrastructure is hosted in Canada, which may help organizations that prefer to keep certain communications data within Canadian jurisdiction.

Support for Single Sign-On (SSO) and multi-factor authentication (MFA) through Microsoft and Google can help organizations strengthen access security.

Because Meteor operates the SmartTalk platform, our team can respond to issues and apply updates without relying on third-party providers.

Features such as call logs, access controls, and transcriptions may assist organizations in supporting their internal privacy and recordkeeping practices.

Why Businesses Choose SmartTalk

Complete control over the platform

Because Meteor runs the SmartTalk infrastructure directly, we can diagnose issues faster and adapt the platform when needed.

Enterprise infrastructure

Hosted in Toronto’s 151 Front Street carrier hotel, providing high levels of connectivity and reliability.

Flexible device options

Use desk phones, mobile apps, desktop softphones, or Microsoft Teams.

Modern communications features

Call routing, queues, AI transcription, messaging, and analytics in one system.

Built for growing businesses

Designed to support offices, multi-location companies, healthcare environments, and remote teams.

Let’s Get Started

Upgrade Your Business Phone System

Get in Touch

Discover how SmartTalk can provide your business with a flexible, cloud-based communications platform supported directly by Meteor.

Location

66 Nuggett Court,
Brampton, Ontario, L6T 5A9