Unified Communications is about much more than just the telephone system that your office uses; it encompasses almost all office communications, spread out over a wide range of devices and communications networks. Because of this widespread functionality, unified communications can act as an all in one upgrade when your office is looking to improve its connectivity and devices. You may even be using many of the devices and software which unified communications seeks to integrate, which is why it’s unfair to call it a system upgrade. What it does instead is enhance the existing processes in order to unify them, as the name suggests. In fact, unified communications may hardly cost any more than the services you already have, just because it doesn’t really look to introduce any new applications, with the exclusion being a hub that is used to interconnect a wide range of devices.
Measuring the functionality of unified communications needs to go past just looking at numbers, because it’s very difficult to apply standard ROI metrics to a non-hardware based service. The best way that you can understand the benefits of unified communications is by viewing real life examples.
- Employee Productivity
Communications plays a huge role in the daily office life of your employees, either when they’re speaking to you, speaking to customers, or just communicating amongst themselves. The platform of unified messaging allows for complete integration in this aspect, making it the right choice of solution. It allows you and your employees to push all communication into one central messaging hub, thus eliminating the need for a ton of different mediums and devices. This hub can be accessed through mobile device and desktop, which means that your business will never miss another fax, email, text, or video call.
Unified messaging helps your employees work effectively from any device and any location, greatly speeding up the rate at which your office operates without adding any new tasking or stress. This will increase productivity, and you’ll see your employees working more effectively and working faster, but with no increased load. Quite often, there is an increase in available time for them, and you, to be more productive, as typical communication time back and forth (turnaround time) decreases.
- Team Productivity
Employees aren’t more than just a collection of workers; they’re all part of your office, and should be able to function quickly and effectively. One or two employees can meet up for a discussion no problem, but it’s generally pretty difficult to get the entire team to meet in person all at once. But with unified communications technologies, this problem quickly disappears, with something as simple as video conferencing services.
Of course, nothing will beat an in person meeting, nor does any of this software try to. Yet video conferencing can become a suitable replacement, and can greatly simplify the process of planning meetings. Now you can easily start subbing in employees when they’re needed for meetings, or shooting off quick communications for information. Seeing everyone on video will also be a powerful substitute for in person meetings, and will reduce the need for bringing in employees into a physical location.
Unified communications will speed up your overall office operations, making impromptu meetings a cinch to engage.
- Business Benefits
Your employees are the foundation of your business, and what benefits them will ultimately benefit you. One thing that will definitely benefit them is unified communications, because it seeks to improve your business as a whole. Unified communications is proven to increase productivity and enhance employee operations, making it justifiable for management to implement it business-wide. It’s sure to have a positive impact on the business’s ease of operation and return on investment.
When a business is flexible, management’s job becomes easier, since more tasks can be fulfilled by employees with less stress, meaning that all customer needs will be fulfilled in a timely manner. Unified communications resolves issues that any business management will have, through a natural and streamlined process.
- IT Simplification
Ultimately, the IT department be responsible for any problems surrounding the rollout of unified communications, regardless of whether they’re the ones that set it up. Luckily, the singular environment in which unified communications operates makes doing so extremely simple, reducing the need for IT to continuously monitor network usage and employee processes.
Unified Communications is the all in one solution that your business has been yearning for, and that your employees will thank you for implementing and streamlining. When planned and implemented properly, by trained and qualified technicians, not only will you see business productivity increasing, but your employee performance will also improve, with greater workflow outcomes.
So make the decision that’s best for your employees, your team, and your business, and get set up with unified communications today!
Call Meteor Telecommunications to find out more at 905-595-4440