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Genesis Hotel Professional Call Accounting

CDR Reporting for Hotels, Motels, & the Hospitality Industry:

Genesis has been providing superior Telecommunications products to the Lodging Industry for more than 20 years. Genesis' ability to collect & bill call records in real time, apply your surcharges and markups and post to your Property Management System automatically, reduces guest check-out time and the possibility of costly mistakes. Genesis is compatible with all telephone systems that produce CDR or SMDR call records and most Property Management Systems. Genesis is easy to learn and use for even your most inexperienced staff.




Manage all your telephone-related expenses, generate additional revenue for your hotel / motel by re-selling existing telephone services you are already providing to your guests, and receive alerts of fraudulent or emergency calls.

  • Generate Revenue for your hotel/motel
  • Consolidate telephone charges with other guest charges
  • Track & control telephone abuse & fraud
  • Optimize telephone costs & usage
  • True Real-Time Call Billing & Reporting
  • Multiple Surcharge, Markup & Tax Tables
  • PMS (Property Management System) Interfaces
  • HOBIC/Autoquote Interface
  • Full Audit & Profit Reporting
  • COPS Toll Fraud Detection 

Genesis Professional Call Accounting brings leading edge technology to hotels, motels, and other business organizations by offering state of the art product features including: Client and web-based interfaces, Profit Hiker, Remote Assistance and much more. Now add all of this to our exceptional customer service and new Advantage Program it is no wonder why Genesis Professional Call Accounting is the preferred and recommended choice for hotels, motels and businesses.


  • Includes All Genesis Call Accounting Express Version Features
  • Both client and web-based versions are included
  • True Telephone Company V&H call rating tables
  • Allows you to Attach names and departments to extension numbers
  • Allocate Telephone Charges to Departments
  • Included Remote Assistance
  • 9 different surcharge & tax tables
  • Retains local and incoming calls selectively
  • Extensive selection of reports (hundreds)
  • Custom Report Engine
  • Complete Traffic Management Reporting
  • COPS Toll Fraud Detection
  • Equipment Inventory Module
  • Employee Directory Module
  • Automatic Report Scheduling, Emailing, Scripting and Faxing
  • Up to 6 levels of hierarchy reporting
  • Optional Property Management System Interface
  • CDR collection via IP, serial port, modem or buffer box

Included Options:

  • Property Management System (PMS) Interface:
    Many hotels/motels utilize a property management system which is capable of posting call detail information from Genesis to guest folios. To make things easier, Genesis Express can automatically post calls to a P.M.S. and eliminate the need for manually posting.

  • Profit-Hiker:
    Genesis’s revolutionary service that geographically helps your Hotel / Motel maximize profits from your guest room phone calls.

  • Remote Assistance:
    Allows a certified Genesis support technician to perform troubleshooting or other tasks for you. Whenever and wherever you need assistance a certified Genesis support technician is always available to help.

  • Web-Based Interface:
    In addition to our standard client interface, Genesis Professional Includes our easy to use web-based interface.

  • Configurable User Accounts:
    You can give selective access to individuals who do not need to be able to perform certain duties. You can restrict users from printing reports, give them read-only access, and much more...

Available Add-on Features:

  • IP Billing:
    Collects and bills Internet usage information from your provider and merges it with the switchboard call information.

  • Data Export Utility:
    Allows Genesis Call Accounting data to be exported in a customized format allowing it to be easily imported into another application (ex. accounting software, management systems, etc.).

  • Auxiliary Rate Tables:
  • Customized call rating tables created to match your unique and specific billing requirements. Auxillary rate tables can be useful when you do not want to use the system's built-in V&H rating tables, local calling areas or flat rate billing.

Optional Hardware & Connectivity Options:

  • Buffer Boxes:
    Usually used when your PBX is remotely located or when it is not feasible to run cabled directly. Buffer boxes can also add additional peace of mind, ensuring data is not lost in the event of computer hardware failure. Buffer boxes act as an intermediary between your telephone system and the computer housing Genesis Call Accounting. Call information is retained and passed to the Genesis PC for immediate processing.

  • Ether-Serial Devices:
    Convert any legacy telephone system serial ports to an IP network connection, allowing internal and remote accessibility via your established network. Especially useful when it is impractical to run cabling between the Genesis computer and your non-IP supported PBX.

System Capacities:

  • 1 to 10,000+ phones depending on size ordered
  • unlimited number of Account Codes
  • unlimited number of Authorization Codes
  • up to 6 levels of hierarchy reporting
  • unlimited number of departments
  • unlimited number of trunks
  • call storage = 5,500 calls per megabyte

Hardware Requirements:

  • Telephone system with CDR or SMDR output
  • Windows 2000+ Operating System
  • Hard disk with at least 50MB free
  • AMD / Pentium 1GHz processor or better
  • CD-ROM drive for software installation / updates
  • One serial port minimum (not required for IP collection)
  • Internet connection (for emailing reports & remote assistance)
  • One printer (for printing reports, if desired)