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Who’s Servicing your Phone System: Why Credentials Matter The Top Reasons Why You Should Upgrade your Phone System SV8x00 End of Product Lifecycle The Best Uses for Unified Communications

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Who’s Servicing your Phone System: Why Credentials Matter

It’s never easy finding the right company to handle your telecommunications, just because it’s so difficult to know what really matters when it comes to experience and credentials. Some businesses waste thousands of dollars dealing with companies that have no clue what they’re doing, and certainly don’t have their best interests at heart. 

You need an IP Telephony service, but you’re having trouble deciding what kind. Let’s take a look at what that is, and why NEC is your best choice for IP office communications. IP allows you to connect all your employees in a secure and reliable way, across all office work spaces. Leave miscommunication and lost call signals in the past, since IP operates through Internet Protocol. Internet Protocol transmits voice communications over the network, using open protocols with securely implemented standards. This will reduce, if not completely eliminate the high cost of public switched telephone network (PSTN), but depending your particular configuration it can also delivers a level of service and dependability that traditional telephone networks could never hope to match. 

Meteortel’s Unified Communications platform integrates voice, video, data, and mobile into your office workplace, all through the power of IP telephony, specifically the NEC SV9100, SV9300 and SV9500. As Canada’s top leading voice and data services combination, NEC is a business telephony solution for small and mid-size businesses which easily unifies office communications for thousands of businesses. Using this system, you can quickly get in touch with both employees and customers, providing solutions for them when they need it most, and wasting less time trying to salvage leads from missed calls on your answering machine. But just like any powerful device or system, it will require occasional servicing and/or configuration based on the developing and changing needs of your business. The servicing choice that you make can sometimes be more important even then the IP system itself. 

SV 9100

Lots of companies on the market advertise IP telephony system servicing, even for products that they don’t supply, have never serviced, and certainly aren’t credentialed for. Because they don’t supply these systems, and lack the necessary experience to know how to work with them, you have no guarantee that they’ll service it properly, or that they’ll be able to resolve any of your problems. They might actually end up leaving your system in worse condition than when they started, costing you time and money, especially because you’ll still have to go and find a reputable servicing company. Or, you could skip all that by going with Meteortel for any of your IP system servicing needs. We’ve been in the business for 37 years, embracing new platforms as they come, and working to create value for our customers. By providing excellent service and advanced technologies, we’ve brought plenty of businesses into the modern age of telecommunications with all the tools they’ll need to remain competitive and integrated. We provide 24/7 support and national customer service, carefully listening to the needs of our customers and crafting solutions to their communication needs. That’s why so many leading businesses, companies, and even government agencies rely on Meteortel for installation, deployment, and maintenance. 

Why are we so qualified?

Our team of professionals is well versed in telecommunications, VoIP, Data, IP networking, wireless telecommunications technologies, and even MPLS. This is because we invest in the education and training of our employees, providing the means for them to develop their professional abilities to best serve our customers. That’s why we stand behind our staffs’ expertise, and take pride in knowing that our Service and Support personnel will provide you with the maintenance that suits the exact needs of your business. Our team is fully certified on many platforms including these award winning NEC products:

  • SV9100
  • SV9300
  • SV9500

This way we ensure that the products and systems we sell will continue to work into the far future, and that you’re never left with an IP telecommunications system that doesn’t perform to its full potential. 

Read here to learn more about NEC’s award winning IP systems and for further questions, feel free to get in touch with our friendly staff at Meteortel

The Top Reasons Why You Should Upgrade your Phone System

Traditional phone lines are still the primary means of communication for a large number of businesses, used more often than fax machines, skype, and even computers. Other than speaking in person, nothing can beat a direct telephone call, just because it’s so easy and immediate. It’s often the main method through which your clients keep in touch with you, because it makes you more immediately accessible than email or fax ever could for detailed discussions. When you’re using something that frequently, you should ensure that it’s kept up to date and updated when necessary. After all, you change your computers once every few years. Why are you still using a telephone system that was considered average back in the 90’s?

You upgrade your phone, your computer, and even your car. Well the reason for upgrading your phone system is the exact same! New technology is always emerging, and it allows for much greater functionality than what you currently have, usually for the same or even a lower price. Five years ago, cell phones could barely hold 4 GB of storage, and did little more than call and text. Today they do more than basic computers, and can have up to 2 TB of storage! If greater innovation comes at the price that you already pay, why not embrace it?

If we’re talking about limited functionality, traditional desk phones are just too basic to be of much use nowadays. What if your customers need you to immediately engage in a video call, call conferencing, or requires switching over to Bluetooth when on the run? Call transferring, intercom, voicemail, and call conferencing come standard with even the cheapest phone systems, with more advanced systems offering the bigger and better features mentioned above. 

Today’s high end VoIP and Hybrid telephone systems are defined by cloud-hosted communication services. Computer software and email integration, HD voice and video options, wireless handsets, and mobile phone connectivity are the latest technology being integrated into business telephone systems, and more and more businesses embracing the enhanced functionality it can offer. 

Some of these features may be compatible with your old telephone systems, but most of them will require you to upgrade to a new system. By this point you might already be convinced, or you could be thinking that these are just high-tech terms which won’t add any real substance to your office environment. Well, much like those who rejected adopting the use of internet in the early 90’s, this belief is simply incorrect, as these technologies have come to define not just cutting-edge and innovative businesses, but many SMB firms.

Take a look at these reasons for upgrading immediately! 

  1. Current system: Usually, people upgrade because their current system or technology just doesn’t work the way it should, or when it just stops working altogether (system down!). Usually, this is because it was faulty or mis-programmed right from the start, or maybe because it’s deteriorated over time. Perhaps you failed to fix an issue earlier on, and now you’re stuck with a massive pile up. Regardless, the system you have now is just not doing what it needs to do for your company. This means your system is dead weight, and you should be looking into immediately upgrading.  
  2. Outdated Equipment: Even if your telephone system is working, it’s still severely outdated! The same way that it’s time for your dad to ditch his 1988 rusty minivan, it’s time for you to ditch the POTS and adopt a powerful system that has state of the art features. And maybe pick up your dad a 2017 ECO-SUV while you’re at it. 
  3. Company Growth: Very often, rather than a phone system becoming outdated, the company will simply outgrow it. Maybe it can do some of the coolest things on the market, but it might just not suite the size of your company. So upsize your phone system before it starts downsizing your company. 
  4. Unequipped for Business: At one point, your company stopped operating out of your basement and moved into a real office. But your basic consumer phone system came right with you, and is now the pillar of your office environment. It’s time to get a real business phone system, and something like the NEC SV9100 or SV9300 could be the right choice for you. 

So you’ve finally realized that your phone system is lacking serious functionality, and you plan to upgrade. But do you know exactly what you’ll be upgrading to? Can you figure out what features most important you, and which ones are just gimmicks? Sure, maybe the salesman at “Jim’s Telco” is telling you that your business phone line should be able to play the Canadian anthem as its ringtone, but will this really benefit your business, and is he certified on the product to advise accordingly? 

Speak to your employees (and to yourself), get expert consultation with a certified professional sales person (which we have), and ask these important questions.

  • What features are available?
  • What do you think you want your phone system to do?
  • Which features will improve your businesses efficiency?
  • Can any new technology help achieve your goals or do you need a certain platform?
  • With IP telephone systems being at the top of chain, do they fulfill these needs?
  • Do you think that integrating your computers, phones, and tablets with your telephone system will increase your productivity? (The answer to this question is often a resounding, “Yes”.)
  • Which feature do you care about most?

Before even looking to get a new phone system, you need to sit down and seriously consider which of this functionality matters to you. When you go to buy a car, you usually ask yourself what matters in a vehicle before walking in to buy it. A telephone system is no different; it simply requires a little research. 

Don’t go through this important process alone. Call Meteortel to talk an expert, and get your new communication system up and running in no time!

SV8x00 End of Product Lifecycle

As of December 31st, 2018 the SV8x00 product line officially reached the end of the product lifecycle. 

This applies to the SV8100, SV8300 series systems. This means that for non-migrated SV8x00 customer’s, their systems would no longer be supported by NEC’s pre-sales or post-sales technical support, they are unable to apply any software updates or feature enhancements and would be unable to purchase additional software or hardware. As one of Canada’s premier NEC partners, Meteor will always endeavor to help our customers, but don’t wait until it’s too late! The best option is to speak to one of our technical sales staff about upgrading to the SV9100, SV9300 or SV9500 systems. There are some incentives in place which will help with the migration.

Don’t wait until you have a system down issue. Contact Meteor today, and ask for a quote on the migration of your existing system.

The Best Uses for Unified Communications

Unified Communications is about much more than just the telephone system that your office uses; it encompasses almost all office communications, spread out over a wide range of devices and communications networks. Because of this widespread functionality, unified communications can act as an all in one upgrade when your office is looking to improve its connectivity and devices. You may even be using many of the devices and software which unified communications seeks to integrate, which is why it’s unfair to call it a system upgrade. What it does instead is enhance the existing processes in order to unify them, as the name suggests. In fact, unified communications may hardly cost any more than the services you already have, just because it doesn’t really look to introduce any new applications, with the exclusion being a hub that is used to interconnect a wide range of devices.

Measuring the functionality of unified communications needs to go past just looking at numbers, because it’s very difficult to apply standard ROI metrics to a non-hardware based service. The best way that you can understand the benefits of unified communications is by viewing real life examples. 

  1. Employee Productivity

Communications plays a huge role in the daily office life of your employees, either when they’re speaking to you, speaking to customers, or just communicating amongst themselves. The platform of unified messaging allows for complete integration in this aspect, making it the right choice of solution. It allows you and your employees to push all communication into one central messaging hub, thus eliminating the need for a ton of different mediums and devices. This hub can be accessed through mobile device and desktop, which means that your business will never miss another fax, email, text, or video call. 

Unified messaging helps your employees work effectively from any device and any location, greatly speeding up the rate at which your office operates without adding any new tasking or stress. This will increase productivity, and you’ll see your employees working more effectively and working faster, but with no increased load. Quite often, there is an increase in available time for them, and you, to be more productive, as typical communication time back and forth (turnaround time) decreases.

  1. Team Productivity

Employees aren’t more than just a collection of workers; they’re all part of your office, and should be able to function quickly and effectively. One or two employees can meet up for a discussion no problem, but it’s generally pretty difficult to get the entire team to meet in person all at once. But with unified communications technologies, this problem quickly disappears, with something as simple as video conferencing services. 

Of course, nothing will beat an in person meeting, nor does any of this software try to. Yet video conferencing can become a suitable replacement, and can greatly simplify the process of planning meetings. Now you can easily start subbing in employees when they’re needed for meetings, or shooting off quick communications for information. Seeing everyone on video will also be a powerful substitute for in person meetings, and will reduce the need for bringing in employees into a physical location. 

Unified communications will speed up your overall office operations, making impromptu meetings a cinch to engage. 

  1. Business Benefits

Your employees are the foundation of your business, and what benefits them will ultimately benefit you. One thing that will definitely benefit them is unified communications, because it seeks to improve your business as a whole. Unified communications is proven to increase productivity and enhance employee operations, making it justifiable for management to implement it business-wide. It’s sure to have a positive impact on the business’s ease of operation and return on investment. 

When a business is flexible, management’s job becomes easier, since more tasks can be fulfilled by employees with less stress, meaning that all customer needs will be fulfilled in a timely manner. Unified communications resolves issues that any business management will have, through a natural and streamlined process. 

  1. IT Simplification

Ultimately, the IT department be responsible for any problems surrounding the rollout of unified communications, regardless of whether they’re the ones that set it up. Luckily, the singular environment in which unified communications operates makes doing so extremely simple, reducing the need for IT to continuously monitor network usage and employee processes. 

Unified Communications is the all in one solution that your business has been yearning for, and that your employees will thank you for implementing and streamlining. When planned and implemented properly, by trained and qualified technicians, not only will you see business productivity increasing, but your employee performance will also improve, with greater workflow outcomes. 

So make the decision that’s best for your employees, your team, and your business, and get set up with unified communications today!

Call Meteor Telecommunications to find out more at 905-595-4440