Agent Anywhere

Productivity and Efficiency Anywhere it’s Needed

NEC’s Agent Anywhere, a part of the CCDesign® suite of contact center solutions, is the perfect solution for companies that have small groups of agents in various locations and do not require a full-scale networking solution for their contact center agents.

With Agent Anywhere, your agents can be local or remote and seamlessly networked together through a FUSION™-networked environment of UNIVERGE® SV8500 Communications Servers. Because this configuration does not require that each location have its own CallCenterWorX® hardware and software, there are no redundant equipment costs – resulting in cost savings and lower maintenance requirements. Agent Anywhere:

  • Improves agent productivity and customer satisfaction by balancing the workload of incoming traffic
  • Gets the caller to an available agent faster, easier and more efficiently
  • Maximizes the use of resources across multiple locations
  • Integrates seamlessly with CCDesign’s Global Navigator and CallCenterWorX-MIS for centralized administration, monitoring and reporting of all local or remote networked agents

Agent Anywhere, along with other CCDesign contact center solutions, provides your customers with more service options while enabling your agents to deliver a higher level of service. This suite of solutions can help you transform your call center into a more responsive customer contact center.

Additional Information:

  • Features
  • Specifications
  • Agent Anywhere Sales Sheet

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